General information

CLMUNDO TOUR OPERADOR website www.clmundo.cl / www.clmundo.com and all the information contained therein, associated with General Information, graphic and editorial content, Excursions and published programs are subject to the General Conditions and responsibilities established for each supplier included in this publication (Airlines, Hotels and Full Experience Properties, restaurants, Navigations and other operators involved in its realization).
All the information contained associated with publications established as "CAMPAÑAS CLMUNDO" have specific terms and conditions associated with each of them based on Chilean regulations and quality standards in Chile (QUALITY TOURIST SEAL).

New Biosafety Protocols in Chile

Due to the COVID-19 Contingency, CL MUNDO has established new Biosecurity protocols for Travelers, travelers & Clmundo Staff as well as for its partners in regions. They are in constant evolution and modifications, for which, we would appreciate reviewing them in our COVID-19 PROTOCOL MENU

Rates information

The rates expressed in our CLMUNDO®️ Campaigns are expressed in US Dollars (USD). The editions are valid until the dates indicate it. In any case, all published products have their validity specified in each item. The rates are expressed per passenger, unless otherwise indicated, or correspond to:

- Apart hotels and cabins that are expressed by department or cabin.

- Vehicle rental services that are expressed per vehicle.

- Other duly identified securities and products.

The services corresponding to transfers and excursions, both Private / Semi Private (Small Groups) and regular (S.I.B. or Shared), can be provided with a driver-guide or driver plus guide, in the specified language. S.I.B services are granted from a certain minimum number of passengers, which generally includes a minimum of 2 passengers. When the service does not require a minimum number of passengers, it is indicated in the corresponding notes. The published prices may be modified without prior notice. The services and programs may be modified or suspended, in their realization, order and content; in order to offer better customer service, adapt to unscheduled eventualities or force majeure.

The prices of this rate do not include national or foreign airport taxes, excess baggage, personal expenses such as: telephone calls, laundry, extra consumption at the hotel, etc.

CLMUNDO Service Hours

The hours of our offices are from Monday to Friday from 9:00 a.m. to 7:00 p.m. and Saturdays from 10:00 a.m. to 1:00 p.m. The journey is continuous. In times of Covid Contingency and for Biosafety reasons, these schedules could be modified.

Reservation Policy

All reservations must be previously confirmed after being requested via email. Confirmations will be sent within 24 hours.

Cancellation policy

Cancellations are subject to penalties by hotels, products, transportation and service organizers. The confirmations will include the cancellation deadlines that must be respected to avoid cancellation fees.

Last minute modifications

Last minute cancellations or itinerary changes are subject to charges made by hotels and service providers.

Payment policy

All reservations must be prepaid in full before the arrival of passengers. Payments can be made in US dollars or bank checks on the United States or bank transfer to our account at the Bank: Ocean Bank, account 2547953905, in the name of CL Mundo Servicios Turísticos Limitada. Bank address: 780 NW 42ND AVE. Miami Floria 33126 United States. Aba: 066011392 Swift: OCBKUS3M.

Order Itineraries

The order of visits can be modified according to local imperatives (modification of flight schedules, season or other events based on operational reasons or force majeure). However, all the services provided are insured. The operation of Excursions, programs and Circuits depends on a minimum of two people or those indicated in this document.

Special dates

On the dates of Christmas, New Years Eve, local holidays and days that coincide with the celebration of special events in any of the published destinations, there may be supplements and / or limited hotel availability based on agreed or published rates.

Tax exemption

Hotel rates do not include hotel taxes as they are expressed in US dollars. Foreign passengers not resident in the country will be exempt from paying the hotel tax. By Chilean Legislation, passengers must show their passport at the Hotel Reception for the tax exception to be applied.

New Entrance Process for Rapa Nui Tourists.

As of October 2019, travelers visiting the island of Rapa Nui must complete the NEW PROCESS OF ENTRY TOURISTS ISLA RAPA NUI by accessing the following link: HERE

WORLD CODE OF ETHICS FOR TOURISM

CL Mundo declares to adhere to the WORLD CODE OF ETHICS FOR TOURISM adopted by the UNWTO, highlighting aspects related to the Tourism Industry as an instrument of Development, personal and collective protection: - Tourism activities will respect the equality of men and women. They will also aim to promote human rights and, in particular, the specific rights of the most vulnerable population groups, especially children, the elderly, the disabled, ethnic minorities and indigenous peoples. - The exploitation of human beings, in any of its forms, especially sexual, and in particular when it affects children, violates the fundamental objectives of tourism and constitutes a denial of its essence. The information published in this Tariff, has rights reserved and cannot be reproduced without authorization from CL Mundo.